/*****************Collapse Submenus With Clickable Parent Menu Items***********************/

Order now

Silver Service Plan – 1 Year Coverage

1,000.00

Category:
Description

The first year a SILVER service plan is included with every dddrop 3D printer. Later, the customer can choose a BRONZE, SILVER, or GOLD service plan that is renewable every year.

A SILVER service plan consists of:

  • Helpdesk during office hours. Mon – Friday 8:30-17:00 (GMT+2). Support by phone, chat, and email for printing your models on a dddrop printer using SIMPLIFY3D software.
  • Replacement parts when defected. Excluding: Worn parts and consumables, printer-bed (glass plate), damage sustained from wrong use and handling  (not according to the user manual), damage sustained from accidents or external reasons including contamination with bed adhesion aids. Removing parts or Changing parts to non-dddrop original parts in any way will exclude warranty for the total printer.
  • Diagnosis and repair– coverage for all the work hours required for repairs and testing done by dddrop service people. 

When a problem arises the 3D printer needs to be sent to the dddrop service lab in Doetinchem, Netherlands; or if possible we will do the repairs at your location. A delivery fee or a travel fee will apply. Choose the GOLD Support-Plan to include pickup or repair at your location at no extra cost

Bronze

Support

Silver

Support

Gold

Support

Help desk

Helpdesk during office hours. Mon - Friday 8:30-17:00 (GMT+2). Support by phone, chat, and email for printing your models on a dddrop printer using SIMPLIFY3D software.

N
N
N

Replacement parts when defect

Excluding: Worn parts and consumables, printer-bed (glass plate).

N
N

Diagnosis and repair at dddrop facility*

Coverage for all the work hours required for repairs and testing done by dddrop service engineers. Excluding travel/transport cost for the dddrop.

N
N

Diagnosis and repair On-site*

Coverage for all the work hours required for repairs and testing done by dddrop service engineers. Including travel/transport cost for the dddrop.

N

* Damage sustained from wrong use and handling (Not according to the user manual), damage sustained from accidents or external reasons including contamination with bed adhesion aids. Removing parts or Replacing parts to non-dddrop original parts in any way will exclude warranty and service coverage for the total printer, repairs must be paid.