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Gold Service Plan – 1 Year Coverage

1,250.00

Category:
Description

The first year a SILVER service plan is included with every dddrop 3D printer. Later, the customer can choose a BRONZE, SILVER, or GOLD service plan that is renewable every year.

A Gold service plan consists of:

  • Helpdesk during office hours. Mon – Friday 8:30-17:00 (GMT+2). Support by phone, chat, and email for printing your models on a dddrop printer using SIMPLIFY3D software.
  • Replacement parts when defect. Excluding: Worn parts and consumables, printer-bed (glass plate), damage sustained from wrong use and handling  (not according to the user manual), damage sustained from accidents or external reasons including contamination with bed adhesion aids. Removing parts or Changing parts to non-dddrop original parts in any way will exclude warranty for the total printer.
  • Diagnosis and repair– coverage for all the work hours required for repairs and testing done by dddrop service people. 
  • Pick up and  Delivery – When you have a problem the 3D printer will be collected at your company and after repair delivered to you again. If possible we will do repairs at your location.

Bronze

Support

Silver

Support

Gold

Support

Help desk

Helpdesk during office hours. Mon - Friday 8:30-17:00 (GMT+2). Support by phone, chat, and email for printing your models on a dddrop printer using SIMPLIFY3D software.

N
N
N

Replacement parts when defect

Excluding: Worn parts and consumables, printer-bed (glass plate).

N
N

Diagnosis and repair at dddrop facility*

Coverage for all the work hours required for repairs and testing done by dddrop service engineers. Excluding travel/transport cost for the dddrop.

N
N

Diagnosis and repair On-site*

Coverage for all the work hours required for repairs and testing done by dddrop service engineers. Including travel/transport cost for the dddrop.

N

* Damage sustained from wrong use and handling (Not according to the user manual), damage sustained from accidents or external reasons including contamination with bed adhesion aids. Removing parts or Replacing parts to non-dddrop original parts in any way will exclude warranty and service coverage for the total printer, repairs must be paid.